Location: Riyadh, Saudi Arabia
Job Purpose
- Responsible for maintaining, interpreting, and developing certification standards and protocols to ensure the highest levels of credibility, relevance, and performance, and to support members to perform more sustainably.
Key Accountabilities
- Maintain and lead revisions of the standards
- Periodically review and identify any problems with current implementation and develop solutions that ensure the system is fit for purpose, consistent with best practice and future-proofed
- Come up with methodologies to improve performance
- Develop suitable reports for sites to benchmark against each other
- Design and implement a process to improve workstations
- Identify key data that needs to be extracted from used tools to map the time taken to complete a process.
- Collaborate with Operations to build a system to compare processing time between tools within a workstation.
- Address tool to tool mismatches in process Areas
- Build a database of inputs for all process areas to address tool to tool mismatch proactively.
- Database of inputs should cover the cross matching of software, hardware & process related inputs.
- Suitable triggers, escalation processes & KPIs will need to be designed to address & sustain tool to tool mismatches.
- Standardization of practices within Operations
- Setup department alignment teams to address chronic issues, drive improvements & eliminate wastes
Knowledge, Skills & Abilities
- Ability to present complex processes in easy to understand terms
- Considerable skills in process improvement, business transformation, customer service, communication, leadership, problem solving and team building.
- Ability to create detailed project plans and high level milestones across cross functional teams to ensure projects are on track
- Ability to manage multiple projects at the same time and communicate to management any concerns regarding resources, timeline obstacles and prioritization
- Proven experience in delivering operational business results in a service environment
- Ability to work on project deliverables with efficient results
- Embrace benchmarking and deliver strategies to close the gaps.
- Understand competitors’ culture, mindset, and capabilities.
- Understand the challenges the team faces.
- Ignite the passion in people to achieve the impossible.
- Give honest, tough, but productive feedback to the team, and be willing to receive it.
- Challenge others and be willing to stand for something.
- Have the courage to turn a crisis into an opportunity.
- Lead from the front and lead by example.
- Become the team that will out-innovate and out-execute the competition
- Develop teams and team members to enable them to reach their full potential and reward them accordingly
Other Key Qualities
- Must be detail oriented and highly organized
- Excellent collaboration, teamwork and interpersonal skills
- Advanced knowledge of MS Word, Excel and PowerPoint required
- Knowledge of MS Project and other project management tools a plus
- Strong presentation skills and ability to create presentations.
- Ability to create process flow diagrams in Visio or other software applications as needed
- General Knowledge of Workforce Management Tools required
- Must embrace change and have a proven track record of process redesign
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Ability to effectively meet customer needs, taking responsibility for customer satisfaction
- Ability to create and comprehend reports and spreadsheets
- Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
- Ability to work in a fast-paced, team environment and under pressure of deadlines
- Fluency in English and Arabic (bilingual a plus)
Qualifications an Experience
- Four-year college degree or equivalent combination of education and experience.
- Training Requirements (licenses, programs, or certificates): Lean Six Sigma Black Belt or equivalent experience. Project Management Professional (PMP) or related certification is a plus.
- Minimum of 5 years’ experience leading process analysis and redesign efforts utilizing lean methodology
- Demonstrated experience leading others in process analysis and redesign initiatives
- Experience teaching and mentoring others in ‘Yellow Belt’ level skills and basic quality tools a plus
- Strong analytical skills and ability to translate data into measurable action and present projects to management for evaluation and prioritization