Location: Riyadh, Saudi Arabia

Job Purpose

  • Responsible for maintaining, interpreting, and developing certification standards and protocols to ensure the highest levels of credibility, relevance, and performance, and to support members to perform more sustainably.

Key Accountabilities

  • Maintain and lead revisions of the standards
  • Periodically review and identify any problems with current implementation and develop solutions that ensure the system is fit for purpose, consistent with best practice and future-proofed
  • Come up with methodologies to improve performance
  • Develop suitable reports for sites to benchmark against each other
  • Design and implement a process to improve workstations
  • Identify key data that needs to be extracted from used tools to map the time taken to complete a process.
  • Collaborate with Operations to build a system to compare processing time between tools within a workstation.
  • Address tool to tool mismatches in process Areas
  • Build a database of inputs for all process areas to address tool to tool mismatch proactively.
  • Database of inputs should cover the cross matching of software, hardware & process related inputs.
  • Suitable triggers, escalation processes & KPIs will need to be designed to address & sustain tool to tool mismatches.
  • Standardization of practices within Operations
  • Setup department alignment teams to address chronic issues, drive improvements & eliminate wastes

Knowledge, Skills & Abilities

  • Ability to present complex processes in easy to understand terms
  • Considerable skills in process improvement, business transformation, customer service, communication, leadership, problem solving and team building.
  • Ability to create detailed project plans and high level milestones across cross functional teams to ensure projects are on track
  • Ability to manage multiple projects at the same time and communicate to management any concerns regarding resources, timeline obstacles and prioritization
  • Proven experience in delivering operational business results in a service environment
  • Ability to work on project deliverables with efficient results
  • Embrace benchmarking and deliver strategies to close the gaps.
  • Understand competitors’ culture, mindset, and capabilities.
  • Understand the challenges the team faces.
  • Ignite the passion in people to achieve the impossible.
  • Give honest, tough, but productive feedback to the team, and be willing to receive it.
  • Challenge others and be willing to stand for something.
  • Have the courage to turn a crisis into an opportunity.
  • Lead from the front and lead by example.
  • Become the team that will out-innovate and out-execute the competition
  • Develop teams and team members to enable them to reach their full potential and reward them accordingly

Other Key Qualities

  • Must be detail oriented and highly organized
  • Excellent collaboration, teamwork and interpersonal skills
  • Advanced knowledge of MS Word, Excel and PowerPoint required
  • Knowledge of MS Project and other project management tools a plus
  • Strong presentation skills and ability to create presentations.
  • Ability to create process flow diagrams in Visio or other software applications as needed
  • General Knowledge of Workforce Management Tools required
  • Must embrace change and have a proven track record of process redesign
  • Excellent written and verbal communication skills
  • Effective time management and organizational skills
  • Ability to effectively meet customer needs, taking responsibility for customer satisfaction
  • Ability to create and comprehend reports and spreadsheets
  • Ability to maintain effectiveness and professionalism when experiencing change in work tasks and/or the work environment
  • Ability to work in a fast-paced, team environment and under pressure of deadlines
  • Fluency in English and Arabic (bilingual a plus)

Qualifications an Experience

  • Four-year college degree or equivalent combination of education and experience.
  • Training Requirements (licenses, programs, or certificates): Lean Six Sigma Black Belt or equivalent experience. Project Management Professional (PMP) or related certification is a plus.
  • Minimum of 5 years’ experience leading process analysis and redesign efforts utilizing lean methodology
  • Demonstrated experience leading others in process analysis and redesign initiatives
  • Experience teaching and mentoring others in ‘Yellow Belt’ level skills and basic quality tools a plus
  • Strong analytical skills and ability to translate data into measurable action and present projects to management for evaluation and prioritization